Making Quality Personal for World Quality Week 2024

World Quality Week 2024 is a global campaign dedicated to raising awareness of the quality management profession and its crucial role in driving business performance. As leading experts in learning and development, we at Tack TMI are proud to support this important initiative by launching our latest guide, Making Quality Personal: Driving Performance through Quality Culture.

The theme for this year’s World Quality Week, “Quality: From Compliance to Performance,” perfectly encapsulates the evolution we’ve witnessed in quality management over the past century. Quality is no longer just about passing audits and meeting standards – it’s about embedding a culture where every employee is personally responsible for delivering excellence.

Research consistently highlights that organisations with a strong quality culture achieve superior business performance:

25% increase in profitability and operational efficiency for companies with well-established quality management practices (McKinsey, 2020)
50% reduction in operational costs through improved quality, early issue resolution, and defect prevention (Quality Management Institute)
69% of organisations identify quality as a key driver of customer satisfaction, which directly influences overall business performance (ASQ, 2019)

In our new Making Quality Personal guide, we share practical strategies to help organisations transform their approach to quality, including:

Shifting quality from a compliance function to a performance driver
Engaging employees at all levels in quality initiatives
Implementing quality programmes across diverse global contexts
Developing leadership practices that reinforce a quality-driven culture

The success of our approach is evidenced by the impressive outcomes our clients have achieved:

When you hear colleagues using MQP terminology in their day-to-day, you know the experience has truly resonated.

Brooke Stambersky, Manager of the MQP Project Team at Thermo Fisher Scientific

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